How to Track Your Order

How to Use the Online Exchange & Refund/Return Feature

How to Exchange or Refund/Return

How to Change or Cancel an Order

Payment Options

Return Policy

Essential Items

COVID-19 Advisory

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Account

General Inquiries

Have questions not related to the other main categories? Find them here!

Orders

Have questions on your order? Don't worry, we're here for you!

Payments

Shopping with ZALORA is fuss free as we offer a variety of payment methods. Don't have a credit card or online bank a...

Delivery

Have questions on Delivery? Fret not! Click on any of the articles to find your answers on delivery lead times, deliv...

Exchange & Refund/Return

Received your item but realized that the size doesn't fit, or changed your mind about the color? Don't worry, we've g...

Size Guide

Need help determining your apparel or shoe size? Not sure which size would fit you best? There are a few options to s...

Warranty & Repairs

What items are covered by warranty? How do I claim the warranty for my item? Click on the links to find out more!