Good news! Desktop users can now cancel their entire order or pull out specific items from it straight on the website. App or mobile web users can give us a call at (02) 858 0777 on Mondays to Fridays from 9AM-6PM and on Saturdays from 10AM-5PM.
To cancel your entire order or pull out specific items from it, head over to the "My Account" tab and click "Orders and Tracking".
After locating the right order number, click on "View/edit order" and hit the "Cancel items" button.
To cancel individual items in the order, simply mark the check boxes next to them. To cancel the entire package altogether, scroll down and check "Select All". When you're done, click on "Cancel selected items".
You'll be prompted right after we receive your cancellation request and will be able to view the status of the request on the same page.
*Remember that you can only cancel items before they get packed in our Warehouse. Otherwise, the specific item will be grayed out and a pop up message will appear:
*If your entire order has been packed, the "Cancel Items" button itself will be grayed out:
Remember to refresh the page to get real-time updates on your cancellation.
If your cancellation requests fail, it's most likely because the item you chose has already been packed and shipped.*
If you chose cash on delivery as your mode of payment or selected bank transfer but have not yet completed the deposit, then you have nothing to worry about! Credit card, PayPal, or wallet credit reversals, on the other hand, will take a little longer to process. Don't worry, we'll notify you as soon as these get refunded.
*Cancelling Items After They've Been Packed
Don't worry if the package you want to cancel is already out for delivery. For cash-on-delivery orders, simply inform the rider who shows up that you've changed your mind so he won't collect payment. Otherwise, if you chose to pay via other prepaid options (e.g. credit card, PayPayl, or bank transfer), return the order instead and we'll get you your refund.