Why isn't my voucher code working?

Although we strive to ensure you can fully utilize your voucher codes, they are non-refundable and non-exchangeable for cash. If you return an item which you've used a voucher on, you will not receive a replacement voucher as vouchers are for one-time use only. 

We wish to offer you the best prices with our promotions and voucher codes. Unfortunately, our voucher codes are not applicable to the following items:

1. Items sold by Third-Party Sellers
2. Brands excluded from voucher codes and marketing promotions. You can see the list of brands here
3. Non-sale items: Look under "Details" section on the product page. Items exempt from these codes are marked as "Non-Sale Items".

To identify whether voucher codes and/or discounts can be applied to an item, read on..

1. Mobile App
    

   1. On the product page, click on the 'Details' tab and scroll down to identify whether voucher codes and/or discounts can be applied to the item. An item that is not applicable will be indicated clearly as a 'Non-sale item'.

              

2. Desktop
    

   1. If you refer to the 'Details' tab on the product description page, you can find that items that is not voucher applicable will be indicated clearly as a 'Non-sale item'.

      

Here are some quick tips when you face difficulty applying your voucher codes:

• Minimum spend amounts: It's a game of give and take. Some vouchers require that you order up to a certain amount - usually P1,000, but this varies - before the discount takes effect. 
• Voucher expiry dates which can be found under the "valid until..." either in the back of the physical coupon, or in the email itself.
• New customer restrictions: As much as we love our loyal shoppers, we also like making special vouchers to welcome the newbies.
• Vouchers are invalid for items marked “Sold by Third-Party Seller”
• Most vouchers are not valid on items already discounted / on sale
• One-time use only: Most voucher codes are generated for single purchases or one-time use only.
• App or site-wide restrictions: We like to mix things up sometimes and dish out different codes for our different channels. Double check if your voucher works site-wide, app-wide, or both.
• Copy-paste your voucher code as it is cAsE sensitIVE!
• Check if your items are from non-sale brands.
• Check if your voucher code is meant to be applied only for a particular customer, brand, category or selection
• Some vouchers can only be used with specific credit cards. Check the Terms and Conditions of that voucher first before using.