ZALORA Express Delivery within Metro Manila offers our Try-on Service at the door. Our rider will be happy to wait for up to 15 minutes to let you check and try-on your purchase. If you aren't satisfied with any item, you can return it straight at the door and we will issue you a refund. Remember that for COD transactions, you will have to pay for the order before the try-on. Our rider will then refund you for any item you wish to return afterwards.
For provincial delivery and delivery from our external partners, a try-on service and partial acceptance (i.e. you take one item from the order and cancel the rest) of your order is not possible. You have to receive (and in case of COD, pay) the entire shipment at the door. However, you can always return any item you do not like within 30 days of delivery.