Has your order been confirmed but you received an Out of Stock e-mail or SMS notification? We're sorry to say that this does indeed happen in rare cases.
We perform stringent quality checks when packing your order. If your item happens to be the last piece available and yet fails the check, we will cancel and refund the item even if your order was confirmed. You'll receive an SMS and e-mail notification upon cancellation.
While we try our hardest to grant your exchange requests, unfortunately we cannot always guarantee 100% availability of your exchange item due to the following reasons:
- For exchange requests submitted via return slip, the item went out of stock by the time your original return item reaches our warehouse
- For exchange requests submitted via the online returns form, your original return item was returned after the 10-day period we hold your exchange item for
In such cases, we'll fully refund you via ZALORA Wallet Credit for the exchange item that's out of stock. You'll receive an e-mail notification from us once the refund has been processed.