Your order has been confirmed but you received an Out of Stock email or SMS notification? We are sorry to inform you that this can indeed happen.
- Items from Confirmed Orders
Has your order been confirmed but you received an Out of Stock e-mail or SMS notification? We're sorry to say that this does indeed happen in rare cases.
We perform stringent quality checks and if your item is the last piece available that failed our checks, we will cancel and refund (for pre-paid) the item even if your order was confirmed. You will then receive the SMS and email notification upon cancellation.
Unfortunately, at this point in time, we do not usually replenish our stocks once they are sold out. So grab them when you see them!
- Exchange Items
After you request for a return & exchange through our online form, we reserve your item for 10 days. If your original return item arrives at our warehouse past the 10-day holding period, we can no longer guarantee its availability.
In the case that your exchange item becomes out of stock, we will fully refund you for it. You'll receive an e-mail notification from us once the refund has been processed.