We'd love it if you could return your items in the original ZALORA mailer bag because the info on the packaging speeds up the processing of your return. But we all know that it isn't the surface that counts, it's what's inside - so we still accept returns that aren't placed in our original ZALORA packaging (the ZALORA-branded box or pouch). Just be sure to pack your return item in such a way that it won't easily get damaged in transport.
Branded products, on the other hand, need to be returned in their original branded packaging (e.g the shoe box you received with your Nike sneakers).
(Photo: Sample Nike box)