How can I exchange & return/refund my item? ZALORA offers free and easy exchanges and returns – no questions asked! Related articles How do I use the Online Exchange & Refund/Return Feature? Where can I drop off my returns? How long will the returns process take? What are the Non-Exchangeable & Non-Refundable Items & Brands? How do I drop off my return items? Comments 0 comments Article is closed for comments.