Payment Options

One of the great things about shopping on ZALORA is that we offer you a diverse selection of payment options! Purchase your orders using any of the following payment methods:

 

Cash on Delivery (COD)

COD is an exclusive service we provide to our customers for certain postal codes. It's a risk-free payment method where you only pay upon receiving your goods.

Pro-tip: choosing COD also allows your order to be processed faster since we won't be needing to do any bank or credit card checks.

Please note that you need to pay the COD amount to our delivery partner before opening your parcel and trying on your items. This is for security and anonymity purposes. If you don't like the products or the size doesn't fit you, you can always return the items afterward.

 

E-Gift Card or Wallet Credit

Wallet Credit is a feature on ZALORA that allows you to accumulate store credits that can be used to pay for your ZALORA purchases. Your Wallet Credit balance will be shown under "My Wallet" in the My Account tab once you're logged in.

Here you can also track your transaction history and credit validity period, and key in any wallet credit code you've received.

As our valued customer, you have one year from the date of disbursement of Wallet Credit to use them. If left unused past the one-year expiration date, they will be automatically be removed from your account, so don't forget to use them! You can view your Wallet Credit details and exact expiration date in the table under My Wallet Credit.

Wallet Credit is issued in the following scenarios:

  1.  You chose Wallet Credit as your refund method when you returned your items.
  2.  You purchased or received an E-gift card and added the code into your wallet.
  3.  You chose Wallet Credit as your refund method in the event of a prepaid order cancellation.

Any balance of Wallet Credit will automatically be applied to your next purchase at checkout.

 

Credit Card/Debit Card

We accept locally and internationally issued Mastercard or VISA credit or debit cards for payments and ensure the proper measures to keep your account details safe. If you're a first-time customer paying via credit card, remember that we'll get in touch to ask for a copy of your credit card and a valid ID just to guard against fraud buyers, but we in no way store this information in our systems.

Click here to read about our payment security features.

 

PayPal

PayPal is ZALORA's primary enabler of online money transfers, which serve as e-alternatives to paper payments. As of today, PayPal has over 100 million member accounts in 190 countries and regions. PayPal acts as an acquirer, which means that they do the payment processing for us, the merchant, so you can rest easy knowing that we don't see or store any of your account details.

Sign Up for PayPal Account

You can sign up for a PayPal account here.

Use Paypal as Payment Option at Checkout

Existing PayPal users can click on the "Checkout with PayPal" button when prompted at the payment page. New PayPal users will be redirected to the PayPal website to create their account.

Contact Paypal Customer Service

You can contact PayPal customer service here for support.

 

Bank Transfer (for selected areas only)

If you're in an area where Cash on Delivery isn't available (you can check if COD is available in your barangay here), you can choose Bank Transfer to make your payment from any of our partner banks instead:

Account Name: BF JADE E-SERVICES PHILIPPINES INC. 

Account Numbers:

Bank  Account Number Bank Processing Fee
CHINA BANK 203-479-861-6  P50.00
BANK OF PHILIPPINE ISLANDS 0033-3747-04 None
BANCO DE ORO 8170-0181-32 P50.00

*Note: Inquire with your bank if your transaction is subjected to bank charges in order to make the appropriate adjustment in your deposit.

We allow 3 banking days for you to complete the deposit. 

To confirm receipt of your payment, you can fill out out the bank transfer confirmation page on both the app and on desktop.

On the app

After paying, go to the app menu, scroll down and tap "Bank Transfer Confirmation". Fill out the fields marked with an asterisk (*) and upload the deposit slip.

On desktop

After paying, click here to fill out the bank transfer slip details* so we can confirm receipt of your payment and finalize your transaction.

We'll receive the information and confirm payment within 1-2 banking days.

*You can find these details on the Bank transfer slip dispensed from the ATM/CDM machine or on the online confirmation screen after payment.

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