One of the great things about shopping on ZALORA is that we offer you a diverse selection of payment options!
- Cash on Delivery (COD)
COD is an exclusive service we provide to our customers for certain postal codes. It's a risk-free payment method where you only pay upon receiving your goods.
Pro-tip: choosing COD also allows your order to be processed faster since we won't be needing to do any bank or credit card checks.
Please note that you need to pay the COD amount to our delivery partner before opening your parcel and trying on your items. This is for security and anonymity purposes. If you don't like the products or the size doesn't fit you, you can always return the items afterward.
To know if COD is eligible in your address, once you choose the COD mode of payment on the checkout page a prompt will pop up.
- E-Gift Card or Wallet Credit
Wallet Credit is a feature on ZALORA that allows you to accumulate store credits that can be used to pay for your ZALORA purchases. Your Wallet Credit balance will be shown under "My Wallet" in the My Account tab once you're logged in.
Here, you can also track your transaction history and credit validity period, and key in any wallet credit code you've received.
Our system will grant you up to 3 years from the date of the disbursement of your Wallet Credit to use them up. If you forget to use them before the expiration date, feel free to contact our Customer Service so we can reactivate them for you.
Wallet Credit is issued in the following scenarios:
- You chose Wallet Credit as your refund method when you returned your items.
- You purchased or received an E-gift card and added the code into your wallet.
- You chose Wallet Credit as your refund method in the event of a prepaid order cancellation.
Any balance of Wallet Credit will automatically be applied to your next purchase at checkout.
- Credit Card / Debit Card
We accept locally and internationally issued Mastercard or VISA credit or debit cards for payments and ensure the proper measures to keep your account details safe. If you're a first-time customer paying via credit card, remember that we'll get in touch to ask for a copy of your credit card and a valid ID just to guard against fraud buyers, but we in no way store this information in our systems.
Click here to read about our payment security features.
PayPal is ZALORA's primary enabler of online money transfers, which serve as e-alternatives to paper payments. As of today, PayPal has over 100 million member accounts in 190 countries and regions. PayPal acts as an acquirer, which means that they do the payment processing for us, the merchant, so you can rest easy knowing that we don't see or store any of your account details.
Sign Up for PayPal Account
You can sign up for a PayPal account here.
Use Paypal as Payment Option at Checkout
Existing PayPal users can click on the "Checkout with PayPal" button when prompted at the payment page. New PayPal users will be redirected to the PayPal website to create their account.
You can contact PayPal customer service here for support.