ZALORA specializes in retail and does not provide any repair services. Warranty and repair services are provided by certain individual brands themselves. Pull up the Warranty Card packaged with your item for the contact details and address of the Service Center. You can also refer to the brand’s website for more information on their Warranty policies.
Duration for repairs or replacement varies according to each brand. Remember that you may have to shoulder any services, fees, and parts costs that aren't covered by the given warranty.