In the process of delivering your item to you, your package goes through a series of stages. Here's a quick guide to easily decode the delivery statuses you see when tracking your order.
| STATUS | MEANING |
| Verification Pending | Order waiting for Finance verification |
| Verification in Process | Order verification in process |
| Check In Progress | Order is undergoing finance verification |
| Checked | Order has passed finance verification and will be passed to our Warehouse team |
| Order Receiving | Order was forwarded to our warehouse (Local/Overseas) or to the Third Party Seller and will be prepared shortly! |
| Order Processing/Order Being Processed | Order is getting picked and packed |
| Shipped | (Local items) Order has been forwarded to the courier and will be scheduled for delivery (Overseas items) Order has been forwarded to the courier and will be scheduled for delivery to the Philippines |
| In Delivery/ Out for Delivery | Order is on the way to you today |
| Delivered | Order has been delivered to you! |
| Delivery Failed | Order has been cancelled due to failed delivery |
| Exchange/Refund Requested | Submitted request for return via Returns and Exchange Online Module |
| Exchange Processed | Submitted request for exchange via Returns and Exchange Online Module |
| Refund Being Processed | We have received your parcel back at our warehouse and are preparing your refund |
| Refund Completed | Refund has been credited via your original payment method or Wallet Credit |
| Item not Returned | Exchange request was cancelled |
| Cancelled | Cancellation Request Success / Cancelled due to Out of Stock |
Comments
2 comments
thank you for this guide. now i know what my order tracking means...😊
thank you for this guide. now i know what my order tracking means...😊
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