Didn't find the answer to your questions on our FAQ page? Contact us on on any of our channels. Our customer service team is available from Monday to Saturday.
To speak with someone, call (02) 858 0777. Our lines are open Monday to Friday: 9am-6pm and Saturday: 9am-5pm.
To chat with someone, click the 'Help' widget on the bottom right corner of the ZALORA website or app and search our FAQ. If none of the results answer your question, click the 'Live Chat' button to chat with one of our agents. Our live chat channel is available from Monday to Friday: 11am-7pm.
If you cannot reach us during these hours or prefer to send us an email, fill out a contact form. We will get back to you within 24 hours.
Alternatively, you may speak to our chatbot for all your delivery and returns-related queries.