How can I track my return items?

Wondering if your returned item has reached our warehouse? You can track your return item by following the steps below. Tracking would depend on your return method and provider.

PICK UP

Once the item/s was successfully picked up by our partner courier, you may track the status of the package on their website.

ENTREGO:https://track.entrego.com.ph/track.html?com_code=zph&pm_Id=18,39,84,342

• Just input your return tracking number by following this format:
  • 0018-YOUR ORDER NUMBER-PR or 0018-YOUR ORDER NUMBER-PR1

For assistance with your return tracking number, you may contact our Customer Service Team.

DROP OFF

Upon making a drop-off, you will be given a receipt with a Return Tracking Number. Use this to track your return item on the provider's website.

LBC:https://www.lbcexpress.com/track/ 

2GO:https://supplychain.2go.com.ph/CustomerSupport/tools/tracking.asp

*We will send you an email once your parcel has been received and processed by ZALORA.