Are there additional fees for items shipped from overseas?

Here on ZALORA you can find the widest assortment of fashion products - including items only available from our overseas partners in different countries! To provide you the most value for your purchases, we keep our international shipping and handling fees to a minimum. However, items that are shipped from overseas and above a set amount may incur non-refundable international handling fees. 

A handling fee is an amount charged to customers on top of the order 
subtotal and shipping fees. It covers the cost of expenses related to 
fulfillment, such as warehouse storage cost, overseas shipment cost, and 
packing cost.

International handling fees are only charged to items that are shipped from overseas. Orders that are charged international handling fees are ineligible for cash on delivery.  Not sure if your item will ship from overseas? Check out this article to find out.

Check this table to know how much you'll have to pay for international handling fees:

To get the total price of items shipped from overseas, take the BLACK PRICE (or RED PRICE if available) of each item that has an overseas indicator. Do not subtract any discounts from promotions, voucher codes, or wallet credit. Don't include the prices of items that will not ship from overseas.

Sum up the BLACK and/or RED prices. If the total is below PHP 10,000 then you're all set! If the total is above PHP 10,000 then multiply that amount by 35%. This is the handling fee you'll pay on top of your total order value.

You can see the total international handling fee you'll have to pay in your Bag or at Checkout. 

1. Bag
    
   1. Look for the "Additional Intl. Fee" sign right before you go to checkout.
      
      1. 
      2. 
2. Checkout
    
   1. Check for international handling fees right before you place your order.
      
      1. 
      2. 

Take note that the international handling fee is non-refundable, even if you return some or all items in your order.

Learn more about shipping fees and how you can qualify for free shipping.