Notification indicates the order was shipped, and I still haven't received it

1. A first SMS or email notification is sent by ZALORA, once your order has left our warehouse, and has reached the assigned delivery hub. 

2. A second SMS notification will be sent by our courier, on the actual day of delivery. Once you receive this notification, kindly keep your mobile nearby. If you are not available to receive the order personally, please see the instructions here.

3. You may also review the delivery times here.

Note: As we ship your order(s), you might still experience some delays in the delivery due to the volume we are managing, and current official ECQ / GCQ restrictions in place in certain areas around the country.

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