The order was shipped, and I still haven't received it

1. A first SMS or email notification is sent by ZALORA, once your order has left our warehouse, and has reached the assigned delivery hub.

2. A second SMS notification will be sent by our courier, on the actual day of delivery. Once you received the second notification for the scheduled time, kindly keep your mobile nearby. If you are not available personally, please see instructions here.

3. You may also review the delivery times here.

Note: As we ship your order(s), you might still experience some delays in the delivery due to the volume we are managing, and current official ECQ / GCQ restrictions in place in certain areas around the country.

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