When can I expect an answer from Customer Support about my inquiry?

Thank you so much for reaching out! We acknowledge that the current external circumstances have impacted your personal shopping experience with ZALORA.

If you contacted us via email, you may initially receive an auto-reply acknowledging your concern. As we are currently assisting a very high number of our loyal ZALORA customers, please expect an answer from a dedicated agent within 48 hours.

If you reached out via chat, the average waiting time for a response would be within 20 minutes.

You will also find relevant information about your individual shopping experience in our dedicated knowledge section here.

We apologize for any delays and inconvenience. Rest assured that our team is dedicated to still giving each one of you the same ZALORA experience you know and love. We appreciate your patience.