How can I print my invoice?

Starting September 4, 2020, as part of ZALORA's efforts to support environmental sustainability, we are slowly making our way to go completely paperless.

Your E-Invoice will be available for download and will be sent to your email when the order is "Shipped". Access the e-invoice by going to "My Account" on Desktop and also by clicking the invoice link in the shipped confirmation email.

Please note:

• E-invoice is only available for download for the items that are Sold by ZALORA.
• Invoices for Third-Party Sellers cannot be downloaded as of the moment.
• You will continue to receive a hardcopy of your Invoice for items sold by Third-Party Sellers.
• A physical/printed invoice is not needed for returns Sold by ZALORA.

A. My Account on Desktop

        1. Go to My Account > Orders & Tracking > View Order

        2. In the order detail page, click PRINT INVOICE button to download the invoice

• The PRINT INVOICE will only be enabled if the order is in shipped status, if not below notification will be shown in case they hover over the PRINT INVOICE button.
• For orders with multiple items being shipped at different times, clicking the PRINT INVOICE button will download multiple, separate invoices.

B. Shipped Email Confirmation

1. When an order has been shipped, customer will receive the shipped confirmation email with the download link of the E-Invoice as shown below.